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Help Desk Support

Eingestellt von Dynamic Computing Services Corporation

Gesuchte Skills: Support

Projektbeschreibung

Description:
This is a Level II Help Desk position requiring 100% phone support for an average of 60 calls per day. Responsibilities include resolving application issues over the phone, providing advanced support for technical problem across the enterprise, escalating issues to second level support personnel, providing management notifications for all critical system issues, documenting all calls via the corporate problem repository, and assisting team members with meeting goals and objectives.

Facility is staffed 24x7. Candidates must be flexible to work various hours and occasional weekends.  

REQUIREMENTS:

- Experience supporting a high volume of calls and using ticketing tools in a fast paced call-center environment (not ISP call centers).
- Six years of experience working in a call center help desk environment or equivalent combination.
- Must have working knowledge of MS Office products, an aptitude for technology, and excellent customer service, interpersonal, and communication skills.
- Experience multitasking and troubleshooting technological problems.
- Must be able to train coworkers.
- A+ Certification preferred. 

Does this sound like a fit? Submit your Resume today!

Why DCS?
We are an IT consulting firm that connects highly skilled IT professionals with the best opportunities across the country. For more than two decades, we have successfully matched the right people with the right opportunity. While our primary focus is in Healthcare Information Technology (HIT), we continue to support a wide variety of industries including government, aerospace, and the private sector.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Dynamic Computing Services Corporation

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