Help Desk Support

DESCRIPTION:

This is a Level II Help Desk position requiring 100% phone support of an average of 60 calls per day. Responsibilities include resolving application issues over the phone, providing advanced support for technical problem across the enterprise, escalating issues to second level support personnel in a timely manner, providing management notifications for all critical system issues, providing complete documentation of all calls via the corporate problem repository, and assisting team members with meeting team goals and objectives.

Facility is staffed 24x7. Candidates must be flexible to work various hours including occasional weekends.  

REQUIREMENTS:

- Experienced with a high volume of calls and ticketing tools in a fast paced call-center environment (not ISP call centers).
- Six years of experience working in a call center help desk environment or equivalent combination.
- General working knowledge of MS Office products, aptitude for technology, excellent customer service, interpersonal skills, good verbal and written communication skills, able to multi-task and troubleshoot technological problems, and able to train coworkers.
- A+ Certification preferred. 

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WHY DCS?

We are an IT consulting firm that connects highly skilled IT professionals with the best opportunities across the country. For more than two decades, we have successfully matched the right people with the right opportunity. While our primary focus is in Healthcare Information Technology (HIT), we continue to support a wide variety of industries including government, aerospace, and the private sector.