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Help Desk Support

Eingestellt von Enclipse Corp.

Gesuchte Skills: Support, Sun, Client



As a global business and technology consulting services leader, Enclipse focuses on delivering tangible solutions. 

By employing a team committed to questioning and challenging the status quo, Enclipse has established a culture that encourages independent thought, innovation, and flexibility.

If you join Enclipse, you can expand your technology platform while working for the Nation's most dynamic Health Care Leader.


- Class A Benefits  that Start ASAP
- The Personal Touch -- You deserve it, We deliver it!


Downey, CA  90242

12 + Months

Job Summary

Provides 1st level problem resolution for pharmacy application specific (training will be provided), and peripherals, system support to pharmacy end users. Documents and escalates all problems in Remedy problem tracking system.

Job Description:

1st level problem resolution to pharmacy end users problems, both pharmacy system application specific and related peripherals, via phones and emails. Create and escalate problem tickets in Remedy ticket system. Follow-up on Remedy tickets to ensure proper and timely resolution. Knowledge of project planning/management; database management; data processing techniques &software hardware capabilities. Ability to demonstrate analytical and communication skills. Familiarity with pharmaceutical operations preferred.  Must be able to work in a Labor/Management Partnership environment

Client is opening a Help Desk to provide 24 x 5 coverage M - F, and limited coverage on Sat and Sun. Shifts may be rotating and need to be flexible. Contractors who work Sat/Sun will have two days off during the week. The exact days off have not been determined, but it would not be Monday as it is has the highest support demand .

Top 3-5 required skills:
Excellent customer service, communication (verbal and written), interpersonal, and analytical skills. Articulate, organized, and methodical.

Top 3-5 daily responsibilities:
1st Level Pharmacy System APPLICATION end user support via phones and email, triage problems, enter/edit Remedy tickets,

Level of experience: Min 3 to 5 years

Level of education required: HS Diploma or GED

Top 3-5 desired skills: Technical aptitude.

Type of background you are looking for: Previous SYSTEMS (application NOT desktop) Help Desk experience, previous healthcare employment, technical


  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Enclipse Corp.

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