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Help Desk Specialist (Muliple Shifts/Openings)

Eingestellt von Beacon Hill Staffing Group

Gesuchte Skills: Support, Adobe

Projektbeschreibung

Beacon Hill Technologies is currently looking for a Help Desk Specialist for a client located near Cleveland, Ohio for a 6+ month contract.

A Help Desk Specialist provides phone technical support service to clients (internal and external) by providing a single point of contact to report problems or direct inquires regarding IT-related break-fix and how-to issues in accordance with appropriate industry standards. Handles general administrative duties. Analyzes user problems through various troubleshooting techniques. Logs and dispatches incidents to the appropriate for role. Resolves incidents within appropriate industry standards.

Desktop/Help Desk Support - responsible for providing customer service and technical expertise for all levels of users. Diagnose and troubleshoots software, hardware, and procedural problems and works to minimize downtime resulting from these issues. Responsible for day to day logging, tracking, and resolving of customer reported problems or concerns.

Top Technical Skills:

- Customer Service and Call Desk experience
- Communication skills (Written and verbal)
- Front line troubleshooting, including Windows, Office, IE, and Adobe
- Problem solving
- Patience and understanding while working with non-technical callers

*The first 30 days will be training and mentoring 8-5 M-F. After that, they will move to shifts that are discussed during the interview. All work is done on site, remote is not an option.

AVAILABLE AND INTERESTED CANDIDATES SHOULD APPLY TO (SEE BELOW) PLEASE REFERENCE JOB CODE, T-HD-MFN WHEN RESPONDING.

Projektdetails

  • Einsatzort:

    Cleveland, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Medien/Design, Sonstiges

  • Skills:

    support, adobe

Beacon Hill Staffing Group

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