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Help Desk Specialist II
Eingestellt von ZenTech Consulting, LLC.
Gesuchte Skills: Client, Support, Network, Oracle
Projektbeschreibung
PRIMARY JOB FUNCTIONS:
+Remotely resolve and/or reassign the resolution of hardware, software and application issues (workstations, notebooks, cell phones, pagers, applications, and client specific systems
+Resolve advanced level hardware and software problems that cannot be resolved by Associate I helpdesk employees Identified as technical and client service advanced support - provides day to day procedural and technical direction to other helpdesk and field associates
+Develop a solution that resolves the problem and delivers optimum value for our client and the customer to maximize productivity and achieve business results (PEP metrics)
+Take ownership for problem management
+Use a workflow based decision making process that considers the impact on the customer and key business results
+Use and share technical best practices with the customer and other team members to maximize customer value, productivity, and expense objectives
+Provides review and editing of established service processes using personal experience and solicited input of associates
+Provide service level agreement support to Associate I employees to ensure the team attains the contractual service levels
+Know all SLA matrices and participate in escalation processes designed to mitigate potential attainment failures
+May be required to provide customer satisfaction service results at customer meetings using presentations of services and discovery findings +Contributes to the development of technical and client service process documentation responsibilities as assigned
SKILLS REQUIRED:
+Able to demonstrate high level of technology proficiency in all areas required by the account assignment (Network, PC, Wi-Fi, hardware/software) +Able to demonstrate exemplary interpersonal and customer service skills
EXPERIENCE REQUIRED:
+5-15 years in a technical customer environment
EDUCATION REQUIRED:
+Holds or is expected to complete in 6 months at least 1 advanced technical certification (MCSE, CCNP, MS or Oracle DBA, etc.).
JOB TYPE: Full-time
SALARY: $21.89/hour
REQUIRED EXPERIENCE:
- Technical Customer Service: 5 years
REQUIRED EDUCATION:
- High school or equivalent
Projektdetails
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Einsatzort:
Tucson, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
1 Year
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges