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Help Desk/Network Support Technician

Eingestellt von CompuCom

Gesuchte Skills: Support, Network, Wan, Lan



At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.


- Must be able to work night shift
- Must have phone support experience
- Must have network support experience
- Tier 1 networking skills
- Customer service skills

The Tech in this position will be planning, coordinating, tracking, and ensuring that phone and data lines are provisioned and installed in retail stores. Responsible for ensuring all LAN and WAN cabling and all Point of Sale (POS) hardware and software are fully functional and delivered prior to opening dates of new stores and remodel sites.


- Collaborates with cross functional teams within the Information Technology department and Retail Operations business units and departments on implementation strategies and processes to deliver overall quality assurance.
- Coordinates with the stores and testing teams during the pilot phase distribution activities in preparation for implementation phase documents and reviews user problems using tracking software.
- Ensures that second through fourth level technical problems are identified, tracked, resolved, and referred to the correct support groups as needed.
- Informs senior implementation specialist and management of issues requiring additional intervention or support.
- Plans and maintains schedules, procedures, training materials and tracking methods for new store and remodel store activities, and for software and holiday register distribution activities.
- Provides technical support for new installation hardware and cabling issues and second level technical testing for POS hardware, software and telephony systems, including software activation.
- Ensures customer expectations are being met by communicating and maintaining key business relationships with other teams within the company.
- Reviews and approves invoices for new store and remodel activity from vendors.
- Reviews with procurement if necessary.


- Advanced Network and New Store support role: 2 years
- Help desk, client services, or customer service: 2 years
- Advanced WAN and LAN cabling support: 1 year
- Project management experience in an information technology environment: 1 year
- Knowledge of computer systems, including operating systems, problem management tools, networking architecture and industry standards, system management and configuration tools, and system tools use and configuration
- Knowledge of retail store infrastructure, store and data center operations, and telephony network systems
- Knowledge of personal computer hardware and software
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to deliver excellent customer service
- Ability to manage multiple internal and external people resources, schedules, and priorities
- Strong attention to detail and organizational skills
- Strong technical aptitude and problem solving skills
- Project management skills, including measurement, reporting and financial analysis
- Ability to meet deadlines in a fast-paced environment

.*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.


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