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Help Desk Job

Eingestellt von Yoh

Gesuchte Skills: Ip, Support, Network, Client

Projektbeschreibung

HELP DESK opportunity for a CONTRACT position with Yoh's client located in St. Louis, Missouri.

THE BIG PICTURE

- Handle incoming and perform outgoing security related customer calls.
- Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision.
- Ensure consistent treatment of customers accused of violating Acceptable Use Policy (AUP).
- Interact with the Residential and Business customer base to assist in resolving security incidents and concerns.
- They will be handling customer calls regarding security related issues.
- We speak with customers when their IP address has been identified as violating our Acceptable Use Policy.

WHAT YOU'LL BE DOING:

- Knowledge of current and emerging security threats and vulnerabilities.
- Experience with investigation of security incidents and an understanding of application vulnerabilities.
- Knowledge of security issues, techniques, tools and implications.
- Familiarity with developing/maintaining security policies, procedures, and incident response activities.
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone and by written communications in a clear, straightforward and professional manner.
- Fluent knowledge of Microsoft operating systems and applications - Proficient in Word, Excel, PowerPoint.
- Ability to multi-task and manage time effectively.
- Ability to work in a team environment, sharing workloads and responsibilities.
- Ability to produce metrics reports on security initiatives.

WHAT YOU NEED TO BRING TO THE TABLE:

- EDUCATION IN CYBER SECURITY WITH GENERAL IT HELPDESK EXPERIENCE OR SOME CERTIFICATIONS IN IT AND SOME EXPERIENCE WITH CYBER SECURITY.
- ASSOCIATE'S DEGREE IN INFORMATION TECHNOLOGY, COMPUTER SCIENCE, MIS OR RELATED FIELD OR EQUIVALENT WORK EXPERIENCE.
- EXPERIENCE IN INFORMATION SYSTEMS ENVIRONMENT, PREFERABLY IN IT/NETWORK SECURITY 1+ YEARS
- Background in customer service is required
- Knowledge of IP Addressing and basic networking concepts.
- Customer service oriented.
- SHIFT WORK NECESSARY. (Their schedule will be from 11am - 8pm, Tuesday - Friday and 8am - 5pm on Saturdays.)
- HOURS OF OPERATIONS are 8am - 8pm, Monday - Friday and 8am - 5pm Saturday and Sunday. Holidays included. (We are open on holidays as well. They will need to work at least one holiday per year)

RECRUITER: Jerrod Macias

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WNWIT

Ref:

Branch: IT & Telecom

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh

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