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Help Desk (E-Mail Configuration) Job

Eingestellt von Yoh

Gesuchte Skills: Support, Iphone, Android

Projektbeschreibung

HELP DESK (E-MAIL CONFIGURATION) needed for a CONTRACT opportunity with Yoh's client located in San Diego, CA.

TOP SKILLS YOU SHOULD POSSESS:

- This is a Help Desk position working with e-mail support and e-mail configuration migration with outlook.

WHAT YOU'LL BE DOING:

- Technical Support (email configuration) will Provide Tier I technical support for designated proprietary software products ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications.
- CONFIGURE CLIENTS OUTLOOK TO POINT TO CLIENT'S EXCHANGE SERVERS
- Technical Support (email configuration) will Follow up with users to ensure that their email migration is seamless
- Technical Support (email configuration) will Configure users cell phones (iPhone/Android), tablets, and laptops.
- Provide detailed and comprehensive incident documentation in Siebel incident tracking database.
- Proper escalation of incidents to management.

WHAT YOU NEED TO BRING TO THE TABLE:

- Requires at least one year of experience in a similar position.
- MUST HAVE STRONG EMAIL CONFIGURATION AND OR MIGRATION EXPERIENCE
- Troubleshooting Skills.
- Solid working knowledge of PC based computer hardware and software required; experience in a software development customer service environment preferred.
- EXPERIENCE WITH MOBILE DEVICES

GET HIRED, APPLY NOW!

RECRUITER: Jerrod Macias

Yoh, a DayJ2W: INFOTECH

TAX TERM: FULLTIMEJ2WNWIT

Ref:

Branch: IT & Telecom

Projektdetails

  • Einsatzort:

    San Diego, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh

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