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Help Desk/Customer Support (Call Center) Job

Eingestellt von Yoh

Gesuchte Skills: Support, Sql, Tcp, Ip

Projektbeschreibung

HELP DESK/CUSTOMER SUPPORTneeded for a LONG TERM CONTRACT opportunity in Carlsbad, CA.

THE BIG PICTURE:

- This will be a 100% phone support role in an Technical environment

TOP SKILLS YOU SHOULD POSSESS:

- Phone support, excellent methodical troubleshooting skills

WHAT YOU'LL BE DOING:

- Help Desk/Customer support will UTILIZE STRONG CUSTOMER AND TECHNICAL SUPPORT SKILLS supporting client's products and services to veterinary medical professionals
- Perform and facilitate the return of items under warranty with third party vendors (RMA's), coordinate maintenance repairs, and loaner service orders
- Help Desk/Customer support will be thorough and detailed issue tracking in customer relationship management software
- STRONG ABILITY TO MULTI-TASK- ENTER CASE NOTES DURING THE CALL
- System monitoring via remote log in
- Strong call control technique without sacrificing customer service
- Customer Support/Technical Support Specialist will be THOROUGH AND DETAILED CASE MANAGEMENT SKILLS - CLEAR, CONCISE NOTE TAKING
- Customer Support/Technical Support Specialist will Provide Client's customers with product and service information - required to learn and understand wide range of products related to Equine and Small Animal services
- Customer Support/Technical Support Specialist will Work closely with other departments when problem solving
- Highly customer focused
- Team player that will add value through very high quality and dedication to support team

WHAT YOU NEED TO BRING TO THE TABLE:

- Excellent communication skills and ability to successfully control upset customers
- Recent experience with software troubleshooting supporting external customers- end user and enterprise
- Strong PC skills and knowledge of MS Applications.
- Advanced knowledge of Microsoft Windows 2000, XP Professional, and Windows 2003 Server is required.
- General or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, DICOM, and CRM systems.
- Previous experience in Medical Imaging (Ultrasound, CT, and Radiology) is desired.
- Must be extremely detail oriented, organized, and professional.

WE ARE HIRING. APPLY NOW!

RECRUITER: Gomathi Bala (Gomes)

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WBRSDIEGO

Ref:

Branch: IT & Telecom

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh

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