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Help Desk Coordinator

Eingestellt von Synergy America, Inc.

Gesuchte Skills: Support, Unix

Projektbeschreibung

We are currently seeking Help Desk Coordinator for a 2 month contract position in Atlanta, GA.

This position is in a call center and contractors will be on the phone requiring excellent communication skills. Experience working with POS (Point of sale) systems is required. Call center experience is required. UNIX experience is required. Candidates should be comfortable with working any hours BETWEEN 8AM - 8PM DEPENDING ON SHIFT NEEDS AND A ROTATING SATURDAY SCHEDULE. Any PCI compliance experience is a plus.

Skills:

- High school diploma, vocational training or equivalent Experience:
- May have knowledge of a wide variety of software, hardware and PC operating systems is preferred.
- POS Systems
- Call Center Experience
- Unix Experience

Responsibilities:

- Provide customer support by answering inbound calls and troubleshooting customer issues relating to the pharmacy application, third party payer information and computer hardware
- Document accurately and timely in the CRM with the appropriate actions taken to ensure customer-centric service
- Engage in departmental programs that generate revenue, improve customer retention and influences customer perception while balancing efficiency with efficacy
- Adhere to processes and procedures outlined in the departmental SOP
- Adhere to company policies and HIPAA Privacy Act Standards at all times; including internal and external correspondence and maintain confidentiality of patient and proprietary information.
- Sustain working knowledge of all supported company products; demonstrating the ability to stay current with pharmacy system and industry information, changes and updates
- Contribute to maintaining pre-defined departmental SLA's
- Provide after-hours and weekend support on a rotational basis with other Level 1 Agents

Interested candidates please email your Resume

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, Sonstiges

  • Skills:

    support, unix

Synergy America, Inc.

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