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Help Desk Associate

Eingestellt von Synergis

Gesuchte Skills: Client


Title: Help Desk Associate

Type: Contract- 12 months

Location: Alpharetta, GA 30005

The Help Desk Associate's handle more complex problems or malfunctions of systems application, hardware and software. They are responsible for day to day operations of Help Desk and some analysis on call volume.

Our client is a dynamic Fortune 500 company and Atlanta-based industry leader! They currently serve nearly 2 million customers daily and have received many prestigious business, community, technology, and diversity awards. They have also been recognized by Forbes and BusinessWeek in their 2009 World's Most Reputable Companies category and the coveted 50 Best Places to Launch a Career category, making our client a perfect choice to advance your technology career. 


- Recognize, research, isolate and resolve information systems problems.
- Coordinate referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training, and follow-up. 
- Responds to customer requests in a courteous, prompt and professional manner and provides customer care for end-users by resolving hardware and software problems using the appropriate tools and documentation and respond to users' questions and requests promptly and appropriately. 


- Must have the ability to work with minimal supervision and demonstrate the ability to work as part of a team.  
- This person MUST have experience in a Data Center working in a help desk roll. 
- Ideal candidates should have worked within a NOC that have also supported in a Mainframe environment.

Please contact Matt Doerner

Synergis is a woman-owned company that serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognitions by Inc. magazine and the Atlanta Business Chronicle.

From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology.

Synergis is an Equal Opportunity/Affirmative Action employer.


  • Einsatzort:

    Alpharetta, Vereinigte Staaten

  • Projektbeginn:


  • Projektdauer:

    Contract - 12 months

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:



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