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Help Desk Associate

Eingestellt von Yoh

Gesuchte Skills: Support, Engineering

Projektbeschreibung

Yoh has a one (1) month contract opportunity for a HELP DESK TECHNICIAN to join our client in the New London, CT area.

POSSESSION OF A DOD SECRET CLEARANCE IS REQUIRED AS A CONDITION FOR EMPLOYMENT.

JOB OVERVIEW:

- Under the supervision of the Project Manager, serve as the Help Desk Technician
- Provide personal telephone and walk-in technical support to users
- Respond to end-user software and hardware trouble calls and adhere to the prioritization schedule as prescribed by the government.
- Assist in diagnosing and correcting system problems and repairing equipment.
- Produce service request/problems incident reports
- Initiate follow-up to ensure timely disposition and close-out
- Maintain service logs to record the number of repairs and service calls utilizing the Help Desk system.
- Develop, update, and revise user guides as necessary and as directed.
- Maintain an equipment checkout database as required
- Assist to provide support for printers, scanners, Personal Desk Assistants, (PDAs), Smartboards, Projectors, Elmo's, DVD players, Video recorders, and other classroom technology devices

JOB QUALIFICATIONS:

- Associates Degree in Engineering, Computer Science, Telecommunications or related field
- Minimum three (3) years experience in manning hotlines or Help Desks in an automated, multi-use, PC-based office environment
- Three to five (3-5) Administrative Experience
- Experience entering tickets/requests for a Help Desk
- Courteous, professional demeanor while maintaining a positive attitude with customers.

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Melissa Shaughnessy

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading workforce solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECH

MONJOBJ2WENTENG

Ref:

SFSF: INFOTECH

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh

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