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Help Desk Associate

Eingestellt von Yoh

Gesuchte Skills: Support, Network, Client, Lan

Projektbeschreibung

Yoh has a contract opportunity for a HELP DESK ASSOCIATE to join our client located in San Diego, CA. This assignment will last approximately 12 months.

JOB RESPONSIBILITIES:
- Provide operational and technical support to franchisees in the network as it relates to all hardware and software systems.
- Interact with the various client disciplines (Legal, Accounting, Corporate Accounts, Learning, and Operations, etc.) to assist in the resolution of center issues.
- Utilize the resources at the client's Global Home Office in providing personalized and convenient business solutions to operational questions from the network through regular communication via telephone, e-mail and other communication mediums.
- Undertake special projects as assigned by the Technology Department and other departments as needed.
- Develop, monitor, make changes/improvements and maintain the operational tools in use by the network.
- Test software and hardware as required.
- Troubleshoot, evaluate and provide solutions for software/hardware issues via telephone, fax, Internet (Web) and e-mail. Solutions may consist of remotely configuring, installing and replacing software/hardware including working with the following: ICN/LAN for centers, WANNPN over broadband, dial up and VSAT connections, and Netscreen and Cisco VPN Routers.
- Maintain thorough knowledge of existing software programs, all changes incurred by updates or patches and new programs incorporated into the product line.
- Maintain accurate logs of all interaction and status of pending issues in support database and be able to provide written or oral reports as requested.
- Assist in the training of end users and instruction documentation.
- Travel may be required from time to time as needed by the learning, operations, or technology department.

JOB QUALIFICATIONS:
- Minimum of two years prior experience in a similar help desk support role.
- A+ Certification, Degree in MIS/Computer Science or equivalent experience is required.
- Excellent written and oral communication skills.
- Excellent customer service skills.
- Strong computer skills, including experience with Windows XP operating system.
- Ability to establish rapport in a multilevel environment.
- Must be able to effectively manage multiple customer issues concurrently.

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our Recruitment Process Outsourcing services.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V .

J2W: InfoTech

Tax Term: CON_W2

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Ref:

SFSF: INFOTECH

Projektdetails

  • Einsatzort:

    San Diego, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Approximately 12 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh

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