Help Desk Anaylyst

We are seeking a HELP DESK ANALYST to work for the world's top corporations and high visibility brands.

QUALIFICATIONS

- Acting as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems.
- Responds to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and roasting plants globally.
- Assists in identifying trends in continuing hardware, software or systems problems.
- Documents user problems, resolution, and new solutions for future reference using EHD tools and resources.
- Maintains regular and consistent attendance and punctuality.
- Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment.
- Refers user problems to EHD Management, senior analysts or other support groups within Information Technology as necessary when additional assistance is required for resolution.

REQUIREMENTS

- Help desk or customer support environment supporting various hardware, software and personal computer tools: 1 year.
- Problem management and knowledge base tools: 1 year.
- Retail Point of Sale systems and or computing systems: 1 year.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to handle multiple tasks.
- Ability to work in a fast-paced and changing environment.
- Ability to work as part of a team.
- Ability to deliver customer service to users with various levels of computer knowledge.
- Ability to work with users of various levels of computer knowledge.
- Strong technical aptitude and troubleshooting skills.

*CompuCom supports Employment Equity and Diversity*