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Help Desk Analyst with German

Eingestellt von Montreal Associates

Gesuchte Skills: Support, Css

Projektbeschreibung

HELP DESK ANALYST WITH GERMAN

JOB DESCRIPTION:

- Provide hardware/software/network problem diagnosis/resolution via telephone for customer's end users
- Route problems to internal I M support staff
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution
- Administer and provide User Access and Exit controls

Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's

2 PRINCIPAL ACCOUNTABILITIES

- Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork
- Work closely with I M support staff to obtain technical knowledge and to permanently solve chronic problems
- Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments
- Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities

3 KNOWLEDGE, SKILLS & EXPERIENCE

- 3-4 years of University education post High school (B Sc or Diploma)
- 1-2 years diploma in Information Technology Preferred MCP/MSCE/MSCA or HDI CSS
- 1-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks
- Phone support experience necessary
- Technical helpdesk or technical call center experience is necessary
- Disciplined, systematic problem solving skills required
- Hands-on work experience with the following:
- Windows Operating systems
- Clients: Windows XP, Windows 2000, Windows 98
- Servers: Windows 2000, Windows 2003
- Remote desktop connectivity applications,
- MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange,
- Internet browsers (eg Explorer, Netscape, Firefox),

JOB LOCATION - Poland, Type: Contract/Full Time

Please contact me ASAP if you are interested or if you know any colleagues or friends that may be

I look forward to speaking with you soon

Kind Regards

Projektdetails

  • Einsatzort:

    Polen

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Medien/Design, Sonstiges

  • Skills:

    support, css

Montreal Associates

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