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Help Desk Analyst Job

Eingestellt von Yoh

Gesuchte Skills: Support, Client, Wan, Lan

Projektbeschreibung

Yoh has a contract opportunity for a HELP DESK ANALYST to join our client in Denver, CO.

JOB OVERVIEW:
- This will be a Tier 1 support role for an external customer. Standard COTS HW, and SW support.

JOB RESPONSIBILITIES:
- May have to monitor an email queue as well.
- The Service Desk Support Specialist will provide telephone support for an IT environment.
- Major responsibilities include providing customers with telephone support by resolving issues, prioritizing issues, and escalating as needed. Candidate will assist customers with desktop operating systems, Email, MS Office, PC hardware, and Remote Access.

Job Qualifications:
- Two (2) plus years of experience providing telephone and remote technical support troubleshooting hardware and software including PCs, laptops, printers and LAN/WAN
- Candidate must have a good balance between customer service, technical skills, have a positive attitude and be willing to learn.
- Ability to communicate and document well.
- Ability to us Remedy as the ticketing system.
- Ability to follow documented procedures.

Preferred Job Skills/Experience/Knowledge:
- Experience with Microsoft Operating Systems (Win NT, Win2000, and XP) and Microsoft Office products
- At least one (1) year of experience using incident tracking software such as Remedy, Track-IT, HEAT, etc.
- At least one (1) year of experience in a high call volume environment (30+ calls per day at the minimum)
- Be able to determine the resolution best suited for each situation
- Experience with Microsoft Operating Systems (Win NT, Win2000, and XP) and Microsoft Office products
- Active Directory experience (a plus)

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Pierre Paul

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECHJ2WENTENG

Ref:

Enterprise: IT & Telecom

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh

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