Help Desk Analyst - Enterprise Exchange

Yoh has a contract opportunity for a seasoned HELPDESK PROFESSIONAL for a well established client in Beachwood OH. Pay is very competitive.

JOB OVERVIEW:
This role will be part of a global team tasked with providing messaging services for 55,000+ user environment. This includes support and administration of Exchange 2010 environment (including mobile and unified messaging infrastructure) on a worldwide basis.

JOB RESPONSIBILITIES:
- Provide level 2 and 3 infrastructure support for
- Microsoft Exchange 2010/Outlook/OWA
- Microsoft Office Communication Server (OCS) Instant messaging
- Blackberry and Windows Mobile
- Unified Messaging and RightFax
- Secure Messaging via PGP and ZixMail
- Consistently utilize key ITIL processes (incident management and request fulfillment) in support of the environment
- Manage the Remedy v7 incident and service request queue
- Work with customers to resolve technical issues and requests
- Update Remedy tickets with current status and resolution information

Job Qualifications:
- Bachelor's Degree required
- Three to five (3-5) years Exchange 2003, 2007 or 2010 experience in a support or engineering role
- Three to five (3-5) years Blackberry experience in a support or engineering role

Preferred Job Skills/Experience/Knowledge:
- Microsoft certification preferred

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading workforce solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECH

J2WNWIT

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Branch: IT & Telecom