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Help Desk Analyst

Eingestellt von Human Touch Limited

Gesuchte Skills: Client, Support

Projektbeschreibung

1st/2nd Line Help Desk Analyst

LOCATION: Luxembourg

SALARY: Euros 2800 ( per month)

DURATION: 6 months

JOB INTRODUCTION

Due to continued growth and investment, an exciting opportunity has arisen for a driven 1st/2nd Line Help Desk Analyst to join their IT service Desk.

The successful candidate will be responsible:

-First point of contact regarding the technical issues
-A ssisting to matters over the phone and via the Internet
-A nswer ing questions and enter ing relevant information into the system

THE ROLE

DUTIES WILL INCLUDE, BUT ARE NOT RESTRICTED TO:

-TROUBLESHOOTINGlogin failures
-A SSISTINGclients in resetting passwords
-A NSWERINGsystem based questions ( as needed )
-RELAYinformation accurately into a system while conve rsing with clients on the phone
-UTILISEknowledge of relevant software to pull customer needs from a que 
- Responding via email, live chat or phone.  

THE IDEAL CANDIDATE

-MUST BE FLUENT IN LUXEMBOURGISH AND ENGLISH
- Strong data entry skills
-Strong phone presence
-Friendly and enthusiastic team player
-Experience with help desk software
-Fantastic work ethic with high sense of professionalism
-Experience in customer service in call centre or client facing IT support environments
-Must be fluent and able to accurately type in English while communicating verbally on the phone

This is a fantastic opportunity for career development within a company that prides itself on its strong history of " Promote from Within ".

THE CLIENT

Our client is an International IT Support provider who operates at every point on the globe. A developing leader within the industry they offer professi onal services on site, and are renowned for their quick response and service to their solid customer ba se.

Projektdetails

  • Einsatzort:

    Luxemburg

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Human Touch Limited

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