Help Desk Analyst

Our client is looking for a Helpdesk Analyst for a long term contract. This client usually continually extends the contract and hires many people on for permanent positions. This is an opportunity to join a growing company and offers career growth within the company. This is a 100% phone support position. Primarily responsible for troubleshooting issues with: Outlook, Network Connectivity, Remote Access, Passwords, etc.

REQUIRED SKILLS:

- Experience working on a Tier 1 Help Desk, or technical support experience following company policies and procedures
- Experience with a ticketing system is helpful
- Strong sense of urgency and ability to work independently
- Strong written and verbal communication skills

This position will start off as day shift but this is a 24/7/365 operation.

Beacon Hill Staffing Group is an EEO Employer.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

We look forward to working with you.