Help Desk Analyst

Yoh has a contract opportunity for a HELP DESK ANALYST to join our client in Melbourne, FL.

JOB OVERVIEW:

This will be a Tier 1 support role for an external customer providing standard COTS HW and SW support.

JOB RESPONSIBILITIES:
- May have to monitor an email queue as well.
- Uses Remedy as the ticketing system.
- The Service Desk Support Specialist will provide telephone support for an IT environment.
- Providing customers with telephone support by resolving issues, prioritizing issues, and escalating as needed.
- Assist customers with desktop operating systems, Email, MS Office, PC hardware, and Remote Access.

Job Qualifications:
- Two (2) plus years of experience providing telephone and remote technical support troubleshooting hardware and software including PCs, laptops, printers and LAN/WAN

Preferred Job Skills/Experience/Knowledge:
- At least one (1) year of experience using incident tracking software such as Remedy, Track-IT, HEAT, etc.
- At least one (1) year of experience in a high call volume environment (30+ calls per day at the minimum)
- Experience with Microsoft Operating Systems (Win NT, Win2000, and XP) and Microsoft Office products
- Be able to determine the resolution best suited for each situation
- Experience with Microsoft Operating Systems (Win NT, Win2000, and XP) and Microsoft Office products
- Active Directory experience (a plus)
- Candidate must have a good balance between customer service, technical skills, have a positive attitude and be willing to learn.
- Ability to follow documented procedures.
- Ability to communicate and document well.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Pierre Paul

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading workforce solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECH

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Enterprise: IT & Telecom