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Help Desk Analyst
Eingestellt von Beacon Hill Staffing Group
Gesuchte Skills: Consultant, Citrix, Client, Vpn
Projektbeschreibung
Job Details:
- Vendor consultant will perform at minimum:
- Meet the following Customer Service objectives monthly
- 80% first call resolution
- 3.7 or greater customer satisfaction survey average
- 75% or greater availability
- 94% or greater ticket quality
- Support current and future core software, including but not limited to:
- Microsoft Windows 7
- Microsoft Office 2010 Suite including Microsoft Outlook Email
- Lotus Note/Domino databases
- Cisco VPN Client
- Citrix
- Dell laptops and desktops
- HP Network printers
- Cisco Jabber
- Work effectively with minimal direction
- Complete timely and accurate incidents, change orders and service requests using CA Service Desk Manager to include detailed problem resolution documentation.
- Submit a weekly acceptance certificate to IT Customer Service Leader documenting the dates and hours worked.
Qualified candidates, please submit a Resume for immediate consideration.
Projektdetails
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Einsatzort:
Lodi, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
6 month
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Organisation/Management