Help Desk Analyst

Yoh has a Contract opportunity for a HELP DESK ANALYST to join our Client in Tampa, Florida.

JOB RESPONSIBILITIES:
- Learn and maintain a high level of knowledge of the clients computing environment.
- Be able to answer questions regarding system errors or usage instruction.
- Minimize downtime by rapidly diagnosing and resolving problems.
- Be able to track and document information regarding client calls using Remedy call tracking database.
- Maintain a high level of teamwork and communication.
- Have experience working with Customer Relationship Management technology.

JOB QUALIFICATIONS:
- Have minimal of three (3) years experience working in a Helpdesk environment.
- Experience with CA Unicenter Service Desk is desired.
- Experience with Altiris Asset Management software is desired.
- Must have experience with remote connectivity.
- Ability to learn and maintain a high level of knowledge of the clients computing environment.
- Must demonstrate strong sense of urgency regarding solving end-user issues.
- Must have excellent Customer Service skills.

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Jim Jennings

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading workforce solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: CON_W2J2WNWIT

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Branch: IT & Telecom