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Help Desk - Amsterdam - Dutch and English Speaking

Eingestellt von DS8 Consulting

Gesuchte Skills: Client, Support, Linux, Unix

Projektbeschreibung

Helpdesk Function.

For our international client in Amsterdam we are looking for Helpdesk workers with Fluent Dutch and English language skills for a temporary 3 month contract.

- Answer incoming phone calls from customer personnel
- Answer incoming phone (remote support requests) calls from field engineers
- Monitor the notification and ticket queue screens
- Remotely Resolve tickets with a remote resolution opportunity
- Perform/create daily house keeping tasks
- Dispatch Field engineers or third parties

Ideally for this role you will have the following knowledge and skills

- Innovative attitude, stress resistant, team player, flexible
- Strong troubleshooting skills capabilities
- Customer focused
- Fluency in Dutch and English
- Good level of self studies willingness
- Independent worker; logical thinker
- Motivated to learn new subjects
- Product knowledge/experience
- Strong Technical capability
- Detailed oriented
- Team Player

Experience required

- 1-2 years in service desk or telephone support role. Or equivalent graduate IT education.
- MS Office suite essential.
- Affinity with IT and Computer Systems.

Beneficial

- Knowledge of UNIX/Linux
- Knowledge of Remedy ticket software.

From this role you will be trained on client systems, gain experience working in a high-end technical environment for a large international company.

For more information please send in your CV and cover letter.

Projektdetails

  • Einsatzort:

    Amsterdam, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

DS8 Consulting

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