Help Desk Agents Needed

Fortune 500 Client

Contracts as long as a Year!

Multiple Shifts Available

* Must be able to type 25 wpm MINIMUM and will be subject to an additional client specific background above and beyond the Atos on-boarding requirement..*

Level I

Key to success -
strong education background (completed Assoc/Bachelors in IT related field or other IT certifications) and/or strong customer service background preferably in a call center environment but will consider other CS experience. Also looking for candidates with stable work history - job hoppers need not be submitted. Must have experience with MS Office Products listed in Resume as part of their technical experience. Must be able to perform Basic Network troubleshooting.

Experience Level:
(1 - 2 years). Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require no previous experience in the field. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Agents have an expected resolution rate between 40% - 60%. Average expected time on task between 4 to 10 minutes. May be responsible for 2 to 5 accounts. Typically reports to a supervisor or manager.