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Help Desk Agent

Eingestellt von Synergy America, Inc.

Gesuchte Skills: Support, Client

Projektbeschreibung

We are looking for a Care Center Agent for a 6 months contract role in Bentonville, AR.

Shift Details: 3rd shift and 2nd shift. The work environment involves rotation in work hours, weekend or holiday hours, and/or may require extended hours, as needed, to accommodate customer needs

Skills for Care Center Agent:
The CCA will work directly with the customer to understand the problem, and/or escalate problem to other analysts (eg, Support Specialists) to help facilitate the resolution of a problem.
This is an entry level position requiring Technical training and 0-1 year experience in a Call Center environment;
PC literacy; keyboard proficiency; awareness of computing environments (DOS, Windows, etc.).
Education and Experience Requirements
High School Diploma
PC literacy Keyboard proficiency
Understanding of Windows-based applications/tools
Excellent language/communication skills, verbal as well as listening skills
Understanding of basic customer location/geography area
Will be measured on speed of response, clarity and accuracy of captured information.
Work Environment - The position involves prolonged periods of PC and telephone usage.Works in a team environment and interacts with both internal and external customers.

Responsibilities for Care Center Agent:
Agent works in a high volume call center environment serving as the primary interface to internal and external customers and/or their agents.
Engages with Call Management team for customer's inquiries or request for escalation.
Work directly with customers in local language, answering calls, and documenting requests for service
Receive and document service request and customer information Gather problem information and determine criticality
Follow Global Call Taking tools, process and procedures as documented.
Initiate dispatch request capture information and record data in desktop tools
Document, verify, and make appropriate corrections to the service request and customer profile (in Service Delivery D1 box) Participate in team meetings and activities
Deliver customer service following CLIENT Shared Values.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Synergy America, Inc.

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