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Help Desk + Access
Eingestellt von Harvey Nash IT Recruitment Belgium
Gesuchte Skills: Support
Projektbeschreibung
Role Summary:
Responsible for administrative tasks related to IT access management and administrative HR tasks for externals workers.
Key Responsibilities/Deliverables:
-Handling of all incidents and service requests in scope of the IT Access management team
-At GSK Vaccines, IT Access Management is based on scripts and on procedures
Knowledge, Skills and Experience:
-Preferably experience in an administrative support environment
-Organized and well structured
-Affinity with IT technology, especially access management related
-Strong customer/end-user orientation
-Strong communication skills, both spoken and written
-Functional knowledge of IT support tools and reporting
-Familiar with the fundamentals of IT Service Management and SLAs
-Bilingual French-English
Education, Qualifications:
-ITIL v3 Foundations certified is a plus
Responsible for administrative tasks related to IT access management and administrative HR tasks for externals workers.
Key Responsibilities/Deliverables:
-Handling of all incidents and service requests in scope of the IT Access management team
-At GSK Vaccines, IT Access Management is based on scripts and on procedures
Knowledge, Skills and Experience:
-Preferably experience in an administrative support environment
-Organized and well structured
-Affinity with IT technology, especially access management related
-Strong customer/end-user orientation
-Strong communication skills, both spoken and written
-Functional knowledge of IT support tools and reporting
-Familiar with the fundamentals of IT Service Management and SLAs
-Bilingual French-English
Education, Qualifications:
-ITIL v3 Foundations certified is a plus
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Sonstiges