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Help Desk

Eingestellt von Synectics

Gesuchte Skills: Network, Support, Client

Projektbeschreibung

JOB DESCRIPTION/DUTIES:

- The primary function is to resolve or escalate calls that have been entered into the support system by the Level 1 Analyst.
- Review problem tickets and respond to user within established standards.
- Resolve open tickets in a timely and professional manner.
- Follow established SOPs.
- Manage crisis escalation and escalate calls to other support groups if tickets cannot be resolved.
- Provide a positive customer service experience to the customer.
- Participate in other projects as requested.

SKILLS:

SKILLS/QUALIFICATIONS:

- Associates degree in Computer Science or a related discipline, and at least two, typically 4 years experience in IT or an equivalent combination of education and work experience.
- 1-4 Years experience as a Desktop Support Technician is ideal.
- Prefer to have CompTIA A+ certification.
- Strong customer service.
- Strong interpersonal, organizational and communication skills.
- Ability to work in a fast paced changing environment
- Understanding of Windows based applications
- Ability to diagnose application software and hardware problems
- Ability to recognize priority issues and escalate accordingly
- Ability to translate technical terms into non-technical language
- Working knowledge of: Network devices and data communications systems (DHCP, DNS, etc), checking PC network connections; identifying and correcting memory issues; resetting network and Internet passwords; using browser and network utilities; resetting Internet Proxy configurations; install and setup applications; navigation and directory structure; Windows disk utilities to correct common errors; network error messages to determine causes.
- Ability to build PC from image, setup a new hire workspace and move/relocate IT equipment (up to 40 lbs).
- Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.
- Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staff.
- A+ certification is preferred.

Projektdetails

  • Einsatzort:

    Redwood City, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Synectics

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