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Help Desk

Eingestellt von GoAhead Solutions

Gesuchte Skills: Support, Network

Projektbeschreibung

 

GoAhead Solutions has an immediate need for a Help Desk Support - Call Center. This would be a Three month contract with extension and possibility of going full-time. We have several openings for this opportunity.

Technical Support Representative Primary Responsibilities:

-Provide front line phone queue support for customers.
-Enter detailed information for each call into call tracking system.
-Responsible for handling all calls through resolution in a timely manner.
-Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.
-Research questions as related to product functionality.
-Meet call volume, call time, and quality standards as defined by the department.

Qualifications:

-High School diploma or GED
-1-2 years experience in a call center environment.
-2+ years in a technical environment.
-Strong telephone skills.
-Demonstrable Technical Support and Customer Service experience.
-Must have a comprehensive understanding of IBM PC and PC-clone computers and their operating systems.
-Must be knowledgeable in both Firefox and Internet Explorer and have a strong understanding of the Internet.
-Excellent communication and organizational skills.
-Demonstrable diagnostic and analytical skills.
-Network Operating System knowledge is a plus!

Projektdetails

  • Einsatzort:

    Carrollton, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

GoAhead Solutions

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