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Health Insurance Project Coordinator - 6 Month Contract

Eingestellt von Enclipse Corp.

Gesuchte Skills: Sales, Client, Marketing, Telemarketing

Projektbeschreibung

HEALTH INSURANCE PROJECT COORDINATOR

Description:
Manage business processes that support achieving & maintaining optimal business position in order to sustain & grow membership.

Promote group Account Mgmt client servicing functions & preparation of information to existing accounts to ensure deadlines are met & a timely response given to inquiries. Create sales opportunities through targeted external customer facing enrollment activities, effective relationships w/brokers/consultants & front line benefit contacts, to increase membership, build support for, & enhance group customer loyalty & retention. Monitor & maintain data integrity w/in sales systems, accounts & book of business in order to improve external communication, sales performance,& book of business mgmt.
Track, monitor & ensure that contracts, pricing & membership accounting have accurate information & implement the negotiated terms of the final renewal.
Independently resolve complicated & sensitive employer-initiated concerns in order to build purchaser loyalty & retain membership.
Understand & implement account strategy, goals, & financial position for developing the RFP.
Coordinate the flow of information in order to keep the process moving to meet strategic objectives.
Through ongoing account contacts, identify situations that may signal opportunities for growth for (eg business acquisition) & alert account manager.
Identifybenefit fairs; health fairs; & Q&A sessions & inform open enrollment specialist/strategist about potential enrollment opportunities.
Identify, analyze & report trends & or systematic issues w/in a book-of-business as they become apparent & provide solutions & possible opportunities for growth.
Use competitive SWOT HCR data to determine, & inform of risk & opportunity.
Identify knowledge network key resources & link capability to account strategy & service issues.
Participate in Account Strategy sessions & work on targeted accounts in conjunction w/the Account Manager.
Act as the primary point of contact for group customer contacts as related to contracts, benefits, rates or renewal activities.
Understand the customer's business & business challenges.
Build & establish credibility by demonstrating knowledge of each customer's unique benefit package.
Educate customers about added services.
Engage in face-to-face customer meetings to help facilitate positive relationships & gain feedback necessary to collaborate & properly assess needs, as applicable.
Employ appropriate sales systems to accurately maintain account information.
Ensure accurate enrollment process, payment arrangements & contract is understood, agreed to & met.
Collect specific business information & competitive data required for other account strategies by established deadlines.
Ensure accurate & complete data is entered into correct business applications.
Analyze data & alert account manager to outliers or potential problems.
Identify & determine when issues need to be elevated to the account manager & provide solutions.
Ensure timely submission of reports as directed by the account manager.
If Small Business Unit, the following responsibilities apply:
Accountable for business processes & administrative requirements to support assigned accounts.
Establish & maintain relationships w/front line business owners in support of assigned Account Manager.
Perform in-field demonstrations & teachings to employers & brokers on KP online technology to facilitate maximization of all KP online tools.
Explain & negotiate complex underwriting methodology w/client & advisors.

Requirements:
Associate's degree OR additional two (2) years of experience in telemarketing, customer service in an office setting, claims, or marketing.
Strong Powerpoint, Excel, Lotus Notes, and communication skills.
Demonstrated record of meeting individual business objectives.
Customer service skills with the ability to articulate and respond to complex issues.
Computer and analytic skills.
Experience creating client presentations using Microsoft Office programs and use of client databases.
Effective verbal and written communication skills.
Strong interpersonal, presentation, and persuasion skills.
Minimum one (1) year of experience in marketing, business development, and/or managing business to business relationships, sales, account management or health plan administration in the healthcare or health insurance industry.
One (1) year of experience with employee group benefits.
One (1) year of experience in underwriting processes, healthcare products, and contracts.
Background experience in brokerage/consultant, insurance carrier, TPA, or benefits administration provides an advantage.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Enclipse Corp.