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Head of UI Design, Usability and Research

Eingestellt von Resource Solutions - Visa

Gesuchte Skills: Design, Usability, Support

Projektbeschreibung

JOB PURPOSE:

- To Lead the UX, UI Design, Usability and Research capability within E-commerce
- To provide Visa Europe with strategic direction for customer experience
- Accountable for the eCommerce customer experience within FoP
- To provide strategic and tactical leadership within the Visa Europe E-commerce function

CORE TASK:

- Provide strategic direction and vision for the customer experience across the product
- To provide strategic direction for the future of consumer experience methodologies.
- Accountability for providing actionable customer insights for the programme
- Overall accountability for the delivering necessary assets to support development of business critical products
- Provide expertise in the development of consumer facing UI's within the Visa Europe E-commerce function
- Provide usability expertise across all Consumer facing UI's within the Visa Europe E-commerce function
- To develop and manage the research capability to support UI testing and new product development with the Visa Europe E-commerce function
- Act as the Consumer champion with the Visa Europe E-commerce function - to facilitate consumer centric design and new product development ensuring that all E-commerce products and propositions have an associated Consumer Value Proposition
- To support additional Visa Europe functions

ESSENTIAL SKILLS:

- History of developing strategic visions to board members
- Strong Experience of influencing strategic decisions
- Strong Experience of delivering innovation is difficult environments/situations
- Evidence of operating multiple discipline teams in a fast moving environment
- Strong background of multi industry, technology and channel UI design
- Strong experience of developing rich and intuitive user centric products and propositions.
- Strong experience of running and developing research capability across UI design, usability testing and new product development
- Strong experience of leading design and research teams
- Strong experience managing multiple stakeholders in complex delivery and political environments
- Strong written and presentation skills
- Strong experience of operating at exec level and managing internal relationships
- Strong relationship and influencing skills
- Experience across multiple industry sectors including Financial Services, Telco, Retail
- Strong multi channel experience including B2B, B2B2C and B2C
- Experience of Web, Mobile and other mobile device solutions
- Experience of gathering data from consumer interactions across channels and understanding of developing insight from data
- An agile approach to getting it done

BENEFICIAL SKILLS:

- Working within an Agile environment

EDUCATION/QUALIFICATIONS: 

- Pref Degree qualified

TRAVEL: INFREQUENT - MAYBE THE ODD DAY IN EUROPE - CIRCA 2 DAYS PER MONTH

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Resource Solutions - Visa

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