Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Head Of Service Delivery

Eingestellt von Computer Futures aus Frankfurt am Main

Projektbeschreibung

Computer Futures are seeking a Head of Service Delivery to work for a market leading company based in the Swindon/Bath areas. As the company continues to expand their already established operations they are now looking for a Service Delivery Manager to shape the way the IT Services are integrated with the wider business.

Responsibilities of the role:
* Manage the whole of the Infrastructure and Service Team.
* Manage all 3rd party suppliers
* Establish and maintain operational relationships with internal and external users and stakeholders
* Develop strong relationships with IT teams involved in delivering and maintaining service
* Manage and Chair service reviews; areas covered will include performance reports, service improvements, quality delivered and process performance
* Ensure services provided meet agreed KPIs and performance criteria
* Represent IT Services on project boards
* Represent business requirements to the IT department ensuring that all decisions reflect business needs (e.g. Changes, Incidents and problems)
* Ensure IT priorities are closely aligned with business priorities
* Own and manage the Service Improvement process and where relevant initiate Service Improvement Plans
* Ensure all ITS delivery is fit for purpose and delivering to customer expectations
* Ensure third party suppliers are providing value for money, meeting contractual SLAs and that underpinning contracts meet company SLAs

Knowledge/Experience/Skill/Competencies Needed:
* ITIL V2 Service Manager or V3 ITIL V3 Expert qualification
* Extensive experience in a Service Delivery Manager role
* Experience of managing ITIL Service Management processes
* Experience of building effective and efficient IT services
* Knowledge and experience of contract and/or supplier management roles
* An excellent understanding of the IT service provision and ITIL framework
* A good understanding of statistical and analytical principles and process
* Ability to translate technical requirements and specifications into easily understood business concepts and vice versa
* Excellent commercial experience and knowledge

To find out more about Computer Futures please visit www.computerfutures.com

Projektdetails

  • Vertragsart:

    Permanent

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

Computer Futures

  • Straße:

    Neue Mainzer Strasse 46-50

  • Ort:

    60311 Frankfurt am Main, Deutschland

use Date;