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Head Of Service Delivery
Eingestellt von Computer Futures aus Frankfurt am Main
Projektbeschreibung
Responsibilities of the role:
* Manage the whole of the Infrastructure and Service Team.
* Manage all 3rd party suppliers
* Establish and maintain operational relationships with internal and external users and stakeholders
* Develop strong relationships with IT teams involved in delivering and maintaining service
* Manage and Chair service reviews; areas covered will include performance reports, service improvements, quality delivered and process performance
* Ensure services provided meet agreed KPIs and performance criteria
* Represent IT Services on project boards
* Represent business requirements to the IT department ensuring that all decisions reflect business needs (e.g. Changes, Incidents and problems)
* Ensure IT priorities are closely aligned with business priorities
* Own and manage the Service Improvement process and where relevant initiate Service Improvement Plans
* Ensure all ITS delivery is fit for purpose and delivering to customer expectations
* Ensure third party suppliers are providing value for money, meeting contractual SLAs and that underpinning contracts meet company SLAs
Knowledge/Experience/Skill/Competencies Needed:
* ITIL V2 Service Manager or V3 ITIL V3 Expert qualification
* Extensive experience in a Service Delivery Manager role
* Experience of managing ITIL Service Management processes
* Experience of building effective and efficient IT services
* Knowledge and experience of contract and/or supplier management roles
* An excellent understanding of the IT service provision and ITIL framework
* A good understanding of statistical and analytical principles and process
* Ability to translate technical requirements and specifications into easily understood business concepts and vice versa
* Excellent commercial experience and knowledge
To find out more about Computer Futures please visit www.computerfutures.com
Projektdetails
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Einsatzort:
Swindon, Wiltshire, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges