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Head Of Service Delivery

Eingestellt von Computer Futures aus Frankfurt am Main


Computer Futures are seeking a Head of Service Delivery to work for a market leading company based in the Swindon/Bath areas. As the company continues to expand their already established operations they are now looking for a Service Delivery Manager to shape the way the IT Services are integrated with the wider business.

Responsibilities of the role:
* Manage the whole of the Infrastructure and Service Team.
* Manage all 3rd party suppliers
* Establish and maintain operational relationships with internal and external users and stakeholders
* Develop strong relationships with IT teams involved in delivering and maintaining service
* Manage and Chair service reviews; areas covered will include performance reports, service improvements, quality delivered and process performance
* Ensure services provided meet agreed KPIs and performance criteria
* Represent IT Services on project boards
* Represent business requirements to the IT department ensuring that all decisions reflect business needs (e.g. Changes, Incidents and problems)
* Ensure IT priorities are closely aligned with business priorities
* Own and manage the Service Improvement process and where relevant initiate Service Improvement Plans
* Ensure all ITS delivery is fit for purpose and delivering to customer expectations
* Ensure third party suppliers are providing value for money, meeting contractual SLAs and that underpinning contracts meet company SLAs

Knowledge/Experience/Skill/Competencies Needed:
* ITIL V2 Service Manager or V3 ITIL V3 Expert qualification
* Extensive experience in a Service Delivery Manager role
* Experience of managing ITIL Service Management processes
* Experience of building effective and efficient IT services
* Knowledge and experience of contract and/or supplier management roles
* An excellent understanding of the IT service provision and ITIL framework
* A good understanding of statistical and analytical principles and process
* Ability to translate technical requirements and specifications into easily understood business concepts and vice versa
* Excellent commercial experience and knowledge

To find out more about Computer Futures please visit www.computerfutures.com


  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:


Computer Futures

  • Straße:

    Neue Mainzer Strasse 46-50

  • Ort:

    60311 Frankfurt am Main, Deutschland

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