Head of Quality Assurance - Contact Centre

Head of Quality Assurance - Contact Centre

Banking client in Northampton require a Head of Quality Assurance to work on a 6 months contract paying up to £800/day.

Responsibilities:

*Responsible for the Bank's BAU Quality Assurance delivery and for the development and expansion of a Best Practice single strategic model for QA across Global Operations
*Identify best practices in the organisation and within the industry aligning delivery across different ownership groups to bring together a single, focussed and aligned QA strategy covering people, process and control (conduct risk)
*Work with stakeholders to ensure that they support and understand the value of a superior QA function within the business.
*Support and participate the High Level QA Strategy Forum/User Group. Contribute to the leadership and thought leadership of Quality and Control, demonstrating commitment to the strategic goals coupled with dedicated and singular focus on execution and delivery
*Work in partnership with Global Quality suppliers and 3rd party service leads
*Co-ordinate with key stakeholders, such as Risk, Compliance, Audit and BA representatives to ensure assurance plans and activities are aligned, cover greatest risk and complimentary to minimise business disruption and maximise benefit.

Please send CV for immediate review - (see below)