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Head of Outsourcing

Eingestellt von E-Frontiers


Ensure necessary framework and contracts are in place to enable our Outsource Partners to deliver the highest level of customer service at an appropriate cost

Establish, measure and manage Customer Care KPI`s across various sites.

Ensure the necessary governance structure is in place to drive accountability and continual improvement.

Establish company requirements and match to an outsource partner with the necessary expertise.

Ensure the customer experience is consistent across various sites and companies in keeping with company brand identity.

Work with a variety of teams across multiple sites to drive efficiencies and improve the customer experience


  • Einsatzort:

    Dublin, Irland

  • Projektbeginn:


  • Projektdauer:

    12 months

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

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