Head of Member Services - Complaints - Regulatory

HEAD OF MEMBER SERVICES - COMPLAINTS - REGULATORY

Our financial services client has an opportunity for a Head of member services to lead development of the Group wide complaint management strategy, ensuring it maintains an industry wide leading edge reputation.

Main responsibilities:- - Responsible for the strategic direction for Member service in a regulatory extrinsic environment and leading and developing an agile team
- Delivering regular FCA regulatory complaints MI and providing complaints input to FCA review information requests
- Planning, organisation, control of department and project resources delivering complaint governance Group-Wide and operational management of specialists complaints

To be considered for this role you must have extensive understanding of complaint handling regulation, experience of leading a risk and control function and extensive understanding of financial services

Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 2 working days, please assume that you have not been successful on this occasion.

Campion Willcocks is an equal opportunities employer. Services advertised by Campion Willcocks are those of an employment business.