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Head of Global Services Support (m/f/d)

Eingestellt von Hays aus Mannheim, Universitätsstadt

Gesuchte Skills: Client, Support

Projektbeschreibung

REFERENCE NUMBER:

412935/1

MY DUTIES:

-Lead and coordinate sectors under her/his responsibility to ensure optimal functioning
-Accountable for the first level support resolution, referral, and follow-up of incidents and requests by the ICT Global Service Desk, accountable for the operations resolution (applications and systems), referral and follow-up of incidents and requests for all ICT global services, accountable for the operations of the client private cloud (SDDC)
-Contribute to developing/implementing the ICT strategy
-Manage a budget of Sfr. 7+ million, including internal and external human resources
-Manage six teams in total (~70 FTE) in three separate locations (Geneva, Belgrade and Bogota)

MY QUALIFICATIONS:

-Profound experience in ICT service management in an equivalent position
-ITIL certified
-Excellent command of English and French, Proven capacity to work in a multicultural environment
-Very good communication skills, able to communicate with different stakeholders and to be assertive when needed
-Open-minded and capable to think out of the box

MY BENEFITS:

-Exciting project

PROJECT INFORMATION:

Our client is a well-known International Organization.

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Alexandre Florent Bruno Gaussen

Reference number
412935/1

Contact
E-Mail: [email protected]

Projektdetails

  • Einsatzort:

    Geneva,

  • Projektbeginn:

    asap

  • Projektdauer:

    6 MM++

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hays

  • Straße:

    Willy-Brandt-Platz 1-3

  • Ort:

    68161 Mannheim, Universitätsstadt, Deutschland