Head of Customer Solutions

The Customer solutions team follow up with the IT roadmapping once a sale is made. This also corresponds to the International business, where each country will need to have it's own bi-lateral agreement for set up and IT. This role will focus on the IT behind the international business predominently, as it has been an area of the business with less invested time over the last 6 months.

Key accountabilities

- Day to day accountability for the overall Transformation Roadmap, focussing on the International business
- Understand, communicate and manage dependencies between the component projects and programmes
- Develop and manage a programme design authority to ensure overall integrity and a robust change management approach
- Monitor progress against base-lined plans.
- Raise risks/issues and propose solutions to the Board in a timely manner
- Ensure that the programme, as a whole, remains focussed on the overall objectives

Required skills

- Strong personal leadership skills, driving effective cross-functional working across multi-disciplined teams
- Credible to all key functional stakeholders, especially Commercial, Operations and IT Leadership
- Experience of delivering change in a large-scale unionised workforce
- Successful track record in delivering major business change programmes in a private sector, large scale logistics environment.
- Experience must include programmes of >£20m in scale and preferably considerably larger.
- Commercially driven, benefits focused management style
- Strong insights and experience of regarding IT as an enabler of change
- Excellent inter-personal skills; able to mentor

Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.