Head of Customer Facing IT (m/f)

REFERENCE NUMBER:

383853/11

MY DUTIES:

-Responsible for improving the usage of electronic shipping solutions and the automation of customers’ shipping-related processes
-Actively lead and support a team of 9 across the country and collaborate with other country IT departments and business partners in customer facing proposals, project deliveries, call center technical services and support resolutions
-Create and deliver the country IT Roadmap, including customer implementations, continuous improvement initiatives and solution migration projects
-Assign department resources to ensure ongoing run support and delivery of customer facing changes and projects, provide visibility regularly and resolve prioritization decisions with IT Management and business stakeholders
-Serve as point of escalation to resolve conflicts and clear roadblocks
-Foster a collaboration culture through teamwork, development planning, best practice sharing and active leadership
-Working relationship with the Head of Program Management to adopt formal processes and scheduling for the deployment of highly integrated customer system platforms
-Deliver and enhance the roadmap of customer electronic solutions
-Institutionalise, improve and secure support services provided both internally and outsourced

MY QUALIFICATIONS:

-Advanced university degree in Computer Science, Information Systems, Business Administration or related field
-Extensive relevant experience in Customer Facing IT and direct management
-Experience in IT related development, deployment and support
-Experience with XML- and EDI systems
-Experience in large sophisticated organizations with high volume/high transaction environment including the physical shipment of goods
-Energetic, enthusiastic, result oriented and passionate about new technologies
-Skilled in communicating with technical and non-technical employees
-Fluency in German, English business fluent (written and spoken), French is an advantage

MY BENEFITS:

-A highly motivated and engaged IT team, which gives its best everyday
-A manager with an open and collegial management style who builds upon your strengths

PROJECT INFORMATION:

-Our customer is an innovative and internationally active company

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Patrick Tobias Zimmer

Reference number
383853/11

Contact
E-Mail: [email protected]
Phone: +41-(0)61-2250571