Head of Content Operations - TV

Glocomms URGENTLY requires a Head of Content Operations to work for a leading service provider in Ireland.
The Head of Content Operations will join a small team managing the Company's acquisitions of linear TV channels and independent studio content. In this hands-on role, the Content Operations Manager will be responsible for managing all operational aspects of our Content Partners from aggregating movie metadata to facilitating delivery of all media for the TV service. The Content Operations Manager will be responsible for setting and executing operational goals, and streamlining the supply chain by fostering relationships with our content providers and external vendors.

Objectives
Ideal content operations experience in a previous role

- Manage the day to day relationship between the service provider and relevant 3rd party Content Providers eg Linear Content Providers, VoD Content Providers/Aggregators, Content Facilities House
- Establish, manage and monitor operational metrics
- Be the key interface between the TV team and our content partners and my client's network and technology teams to ensure that end to end delivery of the TV service achieves agreed SLA's and optimum subscriber experience
- Manage on a title by title basis (covering linear TV, VoD Content, Content Aggregators and Content Facilities House) the timely availability of content to support the monthly playout of the IPTV service.
- Manage the material delivery process between the content providers and the facility and or aggregator
- Perform in-depth analysis of end-user data to inform business analysis and media planning & promotions
- Manage the integrity of the data within the TV Platform's Content Management System
- Manage the input and output of marketing data (terms and conditions) into and from the content management system (CMS), relevant to agreements with Content Providers (Broadcasters, Studios and Independent Distributors)
- Manages the day to day delivery and evolution of the service provider's EPG

Skills

- 5 years' experience in an operational role with demonstrated ability to operate and deliver against agreed set of KPIs
- Strong interpersonal & influencing skills required with ability to manage effectively external Content Providers, Facilities Management Houses and internal stakeholders to manage overall content operations tasks and activities
- Demonstrated good judgment and strong critical thinking skills
- Ability to work proactively, independently and reliably under tight time frames in a fast-paced environment
- High level of organization, detail orientation and ability to time-manage across multiple deadlines
- Demonstrated ability to work cross-functionally
- TV experience a plus