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Head of Complaints - Retail Banking - Complaints Policy and Process
Eingestellt von Campion Willcocks Limited
Gesuchte Skills: Design
Projektbeschreibung
LOCATION: Manchester
DURATION: 6 months initially
CORE RESPONSIBILITIES
- Define, document and own the policy for complaint handling across the business
- Own the design of the complaints management system
- Own all complaint handling customer correspondence, including website
- Escalation point for any changes in process
- Oversight of compliance with the policy
- Oversight of external measures
- Responsible for the management of the day to day relationship with the Financial Ombudsman Service
SKILLS AND EXPERIENCE REQUIRED
- Exceptional communication skills
- Leadership
- Strategic approach to change
- Experience of improving customer journey
- Experience of operating in a complaints regulatory environment
Projektdetails
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Einsatzort:
London, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
6 months Initially
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Medien/Design