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Head of Business Operations, Transport

Eingestellt von D P Connect

Gesuchte Skills: Support, Client, Network


Head of Business Operations, Transport

I am looking for a Head of Business Operations for a 6 months contract based in Bristol to work within a large government department responsible for supporting the transport network.

My client are looking for a Head of Business Operations, this is a leadership role, not a management role. Its a new role within the leadership structure, so the successful candidate will be coming in to shape existing operations. The Head of Business Operations is a high impact business role, and they will be reporting to the Director of Operations and senior civil servants.

They will take strategic outlook over Business Operations nationwide to ensure that the Operations Directorate has the right people with the right skills in the right places to achieve its targets and provide a first class service to its customers and stakeholders. The post holder will be assisting with the development of a new approach to business support and customer contact for the Operations Directorate.

Essential Head of Business Operations Experience Required:

-Experience of setting the strategy to drive performance improvements across a diverse organisation
-Experience of leading customer facing teams on a large scale against the delivery of continually evolving service provision.
-Experience of setting and delivering performance against challenging KPIs and SLAs.
-Proficient in workforce planning tools and techniques.
-Good understanding of the role of the Traffic Commissioners
-Knowledge of all aspects of legislation affecting DVSAs operations and investigations; including relevant codes of practice.

Desired Experience:

-In depth understanding of enforcement policies and practices
-Experience of working with and managing the service provision of Traffic Commissioners
-Experience of the prosecution or defence of criminal cases.
-Good understanding of the digital by default agenda.

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D P Connect

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