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Head of Application Maintenance Services (m/f)

Eingestellt von Hays aus Mannheim, Universitätsstadt

Gesuchte Skills: Support, Prince2

Projektbeschreibung

REFERENZNUMMER:

364715/11

IHRE AUFGABEN:

-Lead service delivery of application maintenance and outsourcing operations
-Support leadership team in establishing and following global processes
-Define and implement strategies to deliver results related to application service delivery
-Interface with key solution vendors, and extract maximum value of vendor relationships
-Lead strategic project efforts for Enterprise Application Services group
-Perform contract management activities, including developing contracts, following through on the processes defined in the contracts, making any needed changes to the contracts
-Supervise service operations by reviewing reports against contract Key Performance Indicators (KPIs), and taking corrective actions
-Liaison between IT groups and vendors, in conducting everyday operations, and resolve issues
-Risk identification, prevention and management
-Provide guidance for team members, review progress with them, and provide critical feedback to members and/or manager when necessary

IHRE QUALIFIKATIONEN:

-ITIL Certification preferred
-Certified Project Management Professional (PMP or Prince2)
-Experience with application support, development, maintenance and outsourcing operations
-Excellent proficiency in Microsoft Office products
-Very good capability of creating effective reports, charts and presentations to various levels, including senior leadership team
-Strong bidirectional communication skills to guarantee effective interaction with internal and external team members composed of diverse backgrounds
-Proven success in reducing operating costs
-Strong organizational change management (OCM) skills
-Ability to work with global teams in different time zones
-Solid understanding of budgets, finance and contract life cycle

WEITERE QUALIFIKATIONEN:

Project manager

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Organisation/Management, Sonstiges

  • Skills:

    support, prince2

Hays

  • Straße:

    Willy-Brandt-Platz 1-3

  • Ort:

    68161 Mannheim, Universitätsstadt, Deutschland

  • Projekte:

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