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Head of Application Maintenance Services (m/f)
Eingestellt von Hays aus Mannheim, Universitätsstadt
Gesuchte Skills: Support, Prince2
Projektbeschreibung
REFERENZNUMMER:
364715/11
IHRE AUFGABEN:
-Lead service delivery of application maintenance and outsourcing operations
-Support leadership team in establishing and following global processes
-Define and implement strategies to deliver results related to application service delivery
-Interface with key solution vendors, and extract maximum value of vendor relationships
-Lead strategic project efforts for Enterprise Application Services group
-Perform contract management activities, including developing contracts, following through on the processes defined in the contracts, making any needed changes to the contracts
-Supervise service operations by reviewing reports against contract Key Performance Indicators (KPIs), and taking corrective actions
-Liaison between IT groups and vendors, in conducting everyday operations, and resolve issues
-Risk identification, prevention and management
-Provide guidance for team members, review progress with them, and provide critical feedback to members and/or manager when necessary
IHRE QUALIFIKATIONEN:
-ITIL Certification preferred
-Certified Project Management Professional (PMP or Prince2)
-Experience with application support, development, maintenance and outsourcing operations
-Excellent proficiency in Microsoft Office products
-Very good capability of creating effective reports, charts and presentations to various levels, including senior leadership team
-Strong bidirectional communication skills to guarantee effective interaction with internal and external team members composed of diverse backgrounds
-Proven success in reducing operating costs
-Strong organizational change management (OCM) skills
-Ability to work with global teams in different time zones
-Solid understanding of budgets, finance and contract life cycle
WEITERE QUALIFIKATIONEN:
Project manager
364715/11
IHRE AUFGABEN:
-Lead service delivery of application maintenance and outsourcing operations
-Support leadership team in establishing and following global processes
-Define and implement strategies to deliver results related to application service delivery
-Interface with key solution vendors, and extract maximum value of vendor relationships
-Lead strategic project efforts for Enterprise Application Services group
-Perform contract management activities, including developing contracts, following through on the processes defined in the contracts, making any needed changes to the contracts
-Supervise service operations by reviewing reports against contract Key Performance Indicators (KPIs), and taking corrective actions
-Liaison between IT groups and vendors, in conducting everyday operations, and resolve issues
-Risk identification, prevention and management
-Provide guidance for team members, review progress with them, and provide critical feedback to members and/or manager when necessary
IHRE QUALIFIKATIONEN:
-ITIL Certification preferred
-Certified Project Management Professional (PMP or Prince2)
-Experience with application support, development, maintenance and outsourcing operations
-Excellent proficiency in Microsoft Office products
-Very good capability of creating effective reports, charts and presentations to various levels, including senior leadership team
-Strong bidirectional communication skills to guarantee effective interaction with internal and external team members composed of diverse backgrounds
-Proven success in reducing operating costs
-Strong organizational change management (OCM) skills
-Ability to work with global teams in different time zones
-Solid understanding of budgets, finance and contract life cycle
WEITERE QUALIFIKATIONEN:
Project manager
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Organisation/Management, Sonstiges