Head of AML Operations

Our client, a Global Retail Bank based in Belfast requires an experienced Regulatory Operations Manager with Anti-Money Laundering experience to lead and manage the function.

You will:

- Ensure high risk customer accounts are maintained and up-to-date
- Provide guidance and support on adhoc projects or act as an SME
- Stakeholder Management
- Management and development of the call centre team
- Oversee remediation of the back book and other remediation projects that are allocated to the Team
- Responsible for managing the team budget
- Demonstrate continuous improvement in the Team's operational efficiency, performance and value for money
- To manage resources, costs, development needs, service standards across the call centre.
- To manage and resolve issues which will ensure that the team operates with maximum efficiency.
- Manage & liaise with internal/external parties through end to end process to ensure required cycle times are monitored, managed and achieved
- Act as an escalation point for complex queries and issues
- Drive change within team to ensure continuous improvement
- Proven Leadership/People Management skills ideally crafted within a financial services environment at VP level
- Proven Operational and process re-engineering management
- Excellent Communication skills (verbal, written, negotiating and networking)
- Analytical and investigatory skills

When submitting your CV please provide a brief summary of your suitability and availability. Please note that due to the high level of applications we receive we are not able to provide individual responses. If you have not heard from us within 5 working days please assume you have not been successful on this occasion. Services advertised by Adams+Oliver are those of an employment agency and/or employment business.