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Hardware Escalated Support Specialist - Dutch Speaker

Eingestellt von Resource Solutions - Xerox

Gesuchte Skills: Support, Engineering

Projektbeschreibung

From day one, Xerox has been revolutionising the way the world works. Our innovations have spearheaded the Age of Information Management and are leading the charge deep into the Digital Age. We employ more than 65,000 people worldwide. We're a multi-billion dollar company with global resources and the world's richest product and service portfolio.

Xerox is currently looking to recruit a Hardware Escalated Support Specialist - Dutch speaker to be based in Dublin. This is a 12 month fixed-term contract.

The role calls for a highly interested and motivated person with strong technical aptitude to develop detailed hardware knowledge of the OPB product range (through extensive training) and the replication and solving of customer problems.

PRIMARY RESPONSIBILITIES:

Reporting to the Escalated Hardware Support Team leader, the Hardware Support Specialist will provide specialist telephone support to customers, business partners, & major accounts for escalated hardware problems.

THE SUCCESSFUL CANDIDATE WILL BE RESPONSIBLE FOR:

- Resolving Warranty and Contract printer conditions remotely through technical escalations from RSG:
- Provide Direct Access telephone support to Xerox OPB's engineers & TPMs in the field. There is a strong focus on hardware resolution rates
- As a member of the Escalated Support Group, web/email support will be provided to customers who request it via public web interfaces, and also to Xerox Service Partners outside of Europe (Middle East, Africa,
- Liaise closely with US-based support & engineering groups & In-Country Technical
- Project-based activities are required to manage product performance in the field and feedback to the factory, and to improve the team's and specialist's knowledge.

PROFILE:

- Able to communicate in English and Dutch with complete accuracy and clarity, both verbal and written.
- Previous experience in similar role with experience of supporting and maintaining electrical and/or mechanical devices eg Printers, & Peripherals.
- A detailed knowledge of IT Fundamentals (PC hardware/software, Printer languages, Operating Systems, Desktop Applications, Networking, Network protocols, etc).
- A detailed knowledge of the Xerographic process, Colour Printing Theory and the various current printing technologies on the market.
- Demonstrated ability to provide professional technical telephone support.
- Able to control interactions with customers using persuasion and influencing skills.
- Able to work under pressure and deal positively with difficult situations.
- Able to maintain and project a helpful and courteous attitude in any circumstances.
- Excellent team player with a committed approach to teamwork and customer responsibilities.
- Flexibility with working time patterns which will need to align with in country requirements and US PST when requested.

If you are interested in this opportunity, please apply via our website. We look forward to receiving your application!

Projektdetails

  • Einsatzort:

    Dublin, Irland

  • Projektbeginn:

    asap

  • Projektdauer:

    12 month Fixed - Term Contract

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Resource Solutions - Xerox