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Global Training and Quality Manager (m/f)

Eingestellt von Harveynash

Gesuchte Skills: Design, Client

Projektbeschreibung

For our client, a famous travel platform company based in Hamburg we are currently hiring a global Training and Quality Manager (f/m/d).

Your Tasks:
* Create a best-in-class curriculum for new hire and existing agents across our global Care organisation, reflecting developments in our tools, capabilities, policies, processes and overall CarRentals.com products.

* Partner with our Product Team and Salesforce Developers to build an Agile agent training plan and backlog.

* Use data to assess the impact of training, formulating hypotheses and reporting back on the impact of delivered activity.

* Create and maintain an Agent Knowledgebase that provides our Care Agents with accurate, engaging and appropriate content on CarRentals.com policies, processes and alerts.

* Define our global customer contact standards and work with the vendor quality teams and Customer Operations Managers globally to ensure that we meet these requirements.

* Uses expertise in Training design and delivery, ensuring that the CarRentals.com Care organisation is up to date with and benefits from external insight and research findings.

* Proactively leverage relationships within Expedia Group to ensure CarRentals.com benefits from global best practice in quality management and training

* This role requires travel (20%).

* 5 years + experience of implementing learning and development or coaching / mentoring programmes

* Knowledge and practical experience of a range of training techniques, e.g. classroom, e- learning

* Excellent verbal and written communication skills in English. Ability in more than one European language preferred.

* A track record of collaboration with external service providers, ideally within a contact centre environment.

* Salesforce experience preferred.

Interested? Then we would love to receive your application and we guarantee a quick feedback!
For more information on the role please get in touch with [email protected]

For over 30 years, Nash direct has been helping remarkable people to win exciting roles at world-leading technology companies in Germany. Our Mission is to give our employees the best possible experience in working with us.

Projektdetails

  • Einsatzort:

    Deutschland

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Permanent

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, Medien/Design

  • Skills:

    design, client

Harveynash