Global Support Center Engineer

JOB DESCRIPTION

As a GSC engineer you are in charge to solve complex technical problems within your competency: SOFTWARE. You are owner of the problems that were not solved by our local expert teams at customer site. The difficulties of technical problems are diverse with the phase of the systems maturity.

Therefore you will face a challenging set of tasks and responsibilities:

- Solving complex technical problems by remote analysing data and creating deterministic forward looking action plans is key for a GSC Engineer;
- Good alignment on expectations with the local team and your other GSC colleagues worldwide;
- Involving additional help from development engineers helps to drive fast incident resolution;
- On-site support when required to solve the problem at the customer site;
- Start prevention process: Next to solving a technical problem a GSC engineer is responsible to start the process to prevent the issue of happening again in future. Collaboration with the departments such as CS Service Engineering is necessary to establish that goal;
- Managing (technical) escalations, secure that the right data is available and provide routine updates to management and stakeholders;
- Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers increases the efficiency of our customer service. Travelling on-site when new system types are introduced to customers is an example of this aspect.

The diversity of technical problems encountered in the "Software" team requires a broad knowledge level. This makes that a GSC Software engineer interfaces a lot with other competences and Development and Engineering. A GSC software engineer grows very valuable general system knowledge. For this reason a job within this team is an excellent starting position for a career in a high tech environment. Growth possibilities in both technical and managerial directions can be thought of.

SOFTWARE COMPETENCE

As a GSC Software engineer you will be responsible to troubleshootData handling/Configuration tooling and Lot Operations Embedded in automation and reporting. You will be analysing the error log/computer codes and will reproduce the error codes in an offline Workstation. As a software engineer you will also coordinate adaptations and integrate patches. You will analyze the gaps and interact a lot with other competences and development. Basically you'll often be the first point of contact in case the problems aren't clearly related to a specific competence. This requires a strong analytical skill-set combined with clear and understandable communication.

OTHER INFORMATION

Position will require travelling up to 30% (maximum 2-3 weeks in a row).

Michael Bailey International is acting as an Employment Business in relation to this vacancy.