Global Service Design, Pre Sales, Service Design, Outsourcing, Voice

Global Service Design, Pre Sales, Service Design, Outsourcing, Voice, Telecoms.

Voice, (Homeworking) or the preferred locations are from New York City or Colorado.

A leading name in Telecoms (Voice/Data Services) require a Service Architect combines with subject matter expertise and business/sales acumen in one or more functional service areas. The Contractor is responsible for executing the solutions design process by creating and certifying the most appropriate business and technical solution during new business pursuits. The GDSA will be required to work in a Pre Sales capacity and then work with the PM team to deliver what was sold.(Voice technologies, IPT, Call Centre Technologies, SS7, SIP etc.)

Expertise of one of the following; Cisco, Siemens, Mitel, Avaya.

The Global Service Design Architect will have the following Responsibilities;
- Assisting with RFPs/RFIs, Deliver business, technology and overall technical solution planning and execution of the design process for sales pursuit efforts.
- Collaborate with the various internal and external teams in pursuit of new business contracts.
- Experience with RFP responses.
- Expert in ITIL based transition management and transition project creation.
- Functional best practice knowledge of one or more regional- ITIL V3 Foundation (minimum).