German-Speaking Application Specialist/3rd Level Support

GERMAN-SPEAKING APPLICATION SPECIALIST/3RD LEVEL SUPPORT

On behalf of our client, a private bank in Zürich, we are looking for a GERMAN-SPEAKING APPLICATION SPECIALIST/3RD LEVEL SUPPORT. Are you looking for an exciting new opportunity with a market leading global company then please have a look at the details:

ROLE:

- Hold the deep IT know-how for the KYC/Account Opening application within PTQA Partner
- Perform daily application management tasks (eg re-occurring maintenance tasks, incident analysis/resolution)
- Provide input for application life cycle planning, definition and management of SLAs/OLAs, planning/implementation of application changes
- Manage the overall incidents, requests and defects for Appway-based applications
- Strengthen the support processes, maintenance principles and mature the application operation

RESPONSIBILITIES:

- Run-the-Bank tasks:
- Maintaining an IT Service or infrastructure component (Run-the-Bank):
- Monitoring of availability of services
- Monitoring and improvement of system performance and availability (SLA, OLA)
- Handling of 3rd level support incidents and requests
- Provide Support to 1st and 2nd Level Support
- Solution Maintenance in Appway Studio
- Lifecycle management and IT Service Roadmap
- Provide ITSCM (IT Service Continuity Management)
- and assist in Disaster Recovery tests
- Maintain IT Documentation
- Change-the-Bank tasks:
- Subject matter expert (SME) for Appway especially in the area of process migration, upgrades
- Coordination of deployments into Test and Production environments
- Environment management in coordination with projects
- Project documentation review
- Strategy, Planning, Management
- Service Management
- Domain/Application Specific Know How
- Architecture and standards
- Design, Build, Test of IT Service
- Operations (3rd level support for applications)
- Continuous improvement

SKILLS:

- Over 5 years of proven experience in application specialist/3rd level support function (life cycle, maintenance, operation) and enforcing mature and stable application operation in an environment, where agile projects still extend the application under high pressure
- Proven banking experience with client data and KYC exposure
- Strong in managing of incidents and in tracking of KPIs, benchmarks (in doing as role-model, delegation and promoting internally)
- Strong knowledge of Business Process Management concepts
- Understanding of Client Relationship Management and Client Data Management systems and processes in the banking industry
- Proven expert knowledge and several years of professional experience in front technologies (eg HTML, JavaScript, CSS, Ajax, XML)
- Preferably with experience with Appway 6.3 & above, proficient with Appway Studio or with strong interest to learn it
- Understanding of software development/customization processes
- German and English fluent

Are you interested in this opportunity? Kindly send us your CV today through the link in the advert. In case of any questions please contact Marianne Leborne.

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