Genesys TDA

GENESYS TDA

IT. Alliance Group is a leading Irish owned IT services company. We currently require a Genesys TDA with senior experience for a 6+ month contract role based in Dublin. Transformation experience is essential

- Onsite resource required to support customer with their Genesys Contact Centre
- Possess Genesys certifications GCP-CIV (Consultant Inbound Voice) and/or GCP-DIV (Developer Inbound Voice)
- At least 3 years' experience working with Genesys version 7.x or 8.x in a multi-site call centre environment.
- Fully proficient with Genesys GUI applications, CME, SCI,IRD,DMA.
- Ability to interpret existing routing strategies and develop new ones as required.
- Experienced with historical reporting (CCA or Infomart), and Real Time using CCPulse.
- Experience of working with business units to assess routing, reporting requirements, and possess an ability to map business to technical requirements.
- Ability to multi-task with inter-departmental/multi-site projects.
- Experience of performing application upgrades and applying Hot Fixes in a production environment.
- Exposure to Genesys multi-media (email/chat) would be advantageous.
- Strong process and architecture documentation skills using Visio and MS Word.
- Database skills and an ability to construct SQL queries would be a plus.
- PBX configuration skills, preferably Avaya Blue(Nortel).