Functional/Business Analyst

We are currently recruiting for a Functional/Business Analyst for our clients based in Brussels, Belgium -

Education

Higher education or equivalent by experience.

Experience

Worked in different projects or environments
Experience as Functional analyst, Business analyst or similar
Strong experience in projects involving Contact Center applications and organisations
Experience in projects involving knowledge management applications
Knowledge of different analysis techniques (Use cases, scenario building, ...)
Knowledge of different notations and methodologies BPMN, UML,
Broad experience with different kind of technologies, including relational databases
Experience with data cleaning

Skills/Competencies/Attributes

Strong IT affinity
Good communicator (including external parties)
Methodical, thorough and detail oriented working approach
Diplomatic and patient in dealing with people.
Pro-active mindset, strong problem solving techniques, hands-on, organized
Flexibility in work schedule and execution of tasks
Stress resistant
Able to chase information and people
Able to build consensus between different stakeholders and user groups

Languages

Trilingual (Dutch, French and English)

Department: Project Delivery Functionally designing sound, consistent and efficient IT solutions for the business active in contact centers and customer interaction domain.
Reports to: Project Manager
Direct reports: Jr Analyst

Main Responsibilities

Key Performance Indicators

Person will perform analysis of:
o Existing business processes
o Desired future business processes
o Break-down in functional and non-functional requirements
o Data (structures/models) supporting the above processes
Person will perform methodological and detailed examinations of the as-is situation, document these and formulate solutions for to-be
Person will produce documentation deliverables of business, functional and non-functional analysis
Person will assist in solution definition and selection
Person will (also) QC analysis of deliverables produced by other analysts
Person will identify issues in ongoing analysis projects, take ownership of issues and ensure resolution
Person will identify business risks
Person works with data analysts and technical specialists; person will ensure knowledge transfer from analysis domain to technical domain
Person will assist in development of test scenarios & assist users in testing
Person will assist in preparation of training material for users
Person will assist in preparation of change management communication & material
Person will assist in functional testing
Person will coach jr analysts Business knowledge gathered
Performance on business and data analyses conducted.
Accuracy & timeliness of deliverables produced.
Dealing with complex problems and solutions proposed.