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Functional Analyst - ITSM (m/f)

Eingestellt von Harveynash

Gesuchte Skills: Client, Design

Projektbeschreibung

Functional Analyst - ITSM (m/f)

Harvey Nash GmbH supports many of Germanys leading organisations to source, recruit and manage the highly skilled IT and engineering talent they need to succeed in an increasingly technology-driven world.

We offer some of the most interesting and challenging roles where you get to work with the latest IT Technologies with some of the biggest clients in Germany.
For our client, a global company that provides a portfolio of IT services, software, and technology with a major project in the financial sector, we are currently looking for a Functional Analyst - IT Service Management (m/f) on a permanent basis.

Start: ASAP
Location: Frankfurt
Contract: Permanent

Background:
Our client is taking over the management (process and communication design) of a platform that manages the whole Infrastructure and the ITSM of a complex international financial organisation. The role of the Funktional Analyst is to act as the coordinator/translator between the Users/internal teams and the external maintenance team of the platform.

Tasks:
- Produce High-Level Design documents for ITSM/ERM
- Analyse requirements & perform basic gap analysis
- Oversee development based on requirements and category of requested work
- Communicate and present progress to Service Co-ordinator/directly to Requester
- Assists with User Acceptance testing
- Co-ordination of Release Implementation
- Manage Service Improvement plans and drives improvements
- Auditing of documentation
- Discuss feasibility, effort, contractual, etc. with ext. technical third party
- Present ideas/suggestions on requirements and liaise with ext. third party for any technical queries
- Act as "translator between customer/user and ext. technical third party
- Develop High-Level User Overview Training
- Contribute to approval process for Normal Changes

Skills:
- Practical experience with SM tools like: Microfocus, ServiceNow, SiteScope, TomCat, BMC remedy, HP SM, ManageEngine etc.
- ITIL v3 foundation
- Understanding of the scope, risk and impact of a release
- Fluent in written and spoken English
- Nice to have: German
- High level of initiative, customer focus and solving problem attitude
- Process improvement oriented
- Ability to make clear recommendations and decisions
- Driving license B

If you are interested in this vacancy, we would be pleased to receive your updated CV, availability and your salary expectations.

Please feel free to contact me if you have any questions.
Marta Matejczyk
Candidate Relationship Manager
Harvey Nash
[email protected]
0049 (0) 8983930621
0049 (0) 151 55003345

Projektdetails

  • Einsatzort:

    Frankfurt Am Main, Deutschland

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Permanent

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, Medien/Design

  • Skills:

    client, design

Harveynash